At Empire Custom Food Trucks, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your order, please review our money return policy below.

1. Eligibility for Returns

• Custom Orders: Due to the custom nature of our food trucks and trailers, all sales are final once production has begun. If you have concerns about your order, please contact us within 48 hours of placing your order.
• Defective Items: If your food trailer has a manufacturing defect, you may request a return within 14 days of delivery. Please provide documentation, including photos of the defect.

2. Return Process

• To initiate a return, please contact our customer service team at sale@empirecustomfoodtrucks.store or call us at +1 315 791 2450.
• Provide your order number and a brief description of the issue.
• Our team will guide you through the return process and provide you with a return authorization if applicable.

3. Refunds

• Refunds will be processed within 14 business days after we receive the returned item.
• Refunds will be issued to the original payment method used at the time of purchase.

4. Shipping Costs

• Original shipping costs are non-refundable.
• If you are returning an item due to a defect, we will cover the return shipping costs.

5. Contact Us

If you have any questions or need further assistance regarding our money return policy, please don’t hesitate to reach out:

• Email: sale@empirecustomfoodtrucks.store
• Phone: +1 315 791 2450

Thank you for choosing Empire Custom Food Trucks!

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